Nursing Communication as a Tool for Patient Satisfaction. A Single Hospital Survey

The Open Nursing Journal 31 December 2019 RESEARCH ARTICLE DOI: 10.2174/1874434601913010220



Communication is an essential tool for health promotion. Effective healthcare communication has great therapeutic value.


The aim of the study is to assess the degree of patient satisfaction related to nursing communication in the various stages of hospital stay.


Patients admitted to General University Hospital in medical and surgical department were subjected to this survey using a questionnaire, structured in four sections (acceptance, hospital stay, discharge, pain and new drugs management). Chi-square and multivariate logistic regression models were used to test the association between the outcome of interest defined as the satisfaction of nursing communication and the independent variables.


One thousand three hundred seventy questionnaires were administered. In acceptance, among patients satisfied with nursing skills related to explaining the department's functioning, most were satisfied with nursing communication (972 vs 87 p <0.005). Also during the hospital stay, among patients satisfied with nursing Skills and Manner relating to communication most were significantly satisfied with the nursing communication (849 vs 74 p <0.005 and 987 vs 55 p <0.001). At the discharge, the number of patients satisfied with nursing communication was greater among patients who considered the length of hospital stay adequate (1020 vs 65 p <0.001). Data are confirmed by the multiple logistic regression analysis.


Our study shows how nursing communication is the key to establishing a good therapeutic care relationship and how it can be associated with patient satisfaction in various phases of hospital stay.

Keywords: Communication, Nursing care, Patient information, Patient satisfaction, Admission, Drugs management.
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