Gap Analysis: Quality and Women’s Satisfaction of Postnatal Care



Rehab Hussain AL-hussainy1, Howieda Fouly2, *, Ebtsam Aly Abou hashish3
1 College of Nursing - King Saud Bin Abdul-Aziz University for Health Sciences, Jeddah, Saudi Arabia
2 College of Nursing, King Saud Bin Abdul-Aziz University for Health Sciences, Jeddah, Saudi Arabia and Faculty of Nursing, Assiut University, Egypt
3 College of Nursing, King Saud Bin Abdul-Aziz University for Health Sciences, Jeddah, Saudi Arabia, Faculty of Nursing, Alexandria University, Egypt

Abstract

Background:

Improving the quality of maternal health is one of the eight principal developmental goals of the World Health Organization. Women’s satisfaction with maternity healthcare services is the key indicator of quality health care.

Objective:

To evaluate the gap between the quality of maternity care and women’s satisfaction with postnatal care.

Methods:

A cross-sectional descriptive study design was applied in postnatal care units at King Khalid Hospital, Saudi Arabia, using a convenient sample of Saudi women (N=300). The study used SERVQUAL and Postnatal Satisfaction with Nursing Care Questionnaires to measure the studied variables.

Results:

The major results showed that mean ± SD (3.73 ± 0.466) women perceived the care was of a high quality with a women’s satisfaction with postnatal care moderate at mean ±SD (3.20±0.511). The gap between expected and perceived quality of maternity care was -1.27. There was a positive significant relationship between the quality of maternity care and women’s satisfaction. With regression analysis, maternity quality can predict 38.7% of women’s satisfaction with postnatal care.

Conclusion:

The study concluded that the participants in general, were satisfied with the postnatal care, and overall quality of maternity care provided in King Khalid Hospital. However, they would like more empathetic care. Evaluating patients’ satisfaction should be conducted periodically to establish baseline data and to provide postnatal care interventions that are tailored women’s expectations. There is a need to increase training for improving empathetic and communication skills of healthcare ‎providers to improve the relationship between the staff and women.

Keywords: Postnatal Care, Quality, Women’s Satisfaction, Maternity care, Childbirth, Empathy.


Abstract Information


Identifiers and Pagination:

Year: 2022
Volume: 16
Publisher Item Identifier: EA-TONURSJ-2021-69

Article History:

Electronic publication date: 18/2/2022
Collection year: 2022

© 2022 AL-hussainy et al.

open-access license: This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International Public License (CC-BY 4.0), a copy of which is available at: https://creativecommons.org/licenses/by/4.0/legalcode. This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.


* Address correspondence to this author at the College of Nursing, King Saud bin Abdulaziz University for Health Sciences, Jeddah and King Abdulaziz Medical City, National Guard Health Affairs Mail Code 6565 P.O.Box.9515 Jeddah, 21423 Kingdom of Saudi Arabia; Tel: 0966538472739; E-mails: hoida_elfouly@yahoo.com, foulyh@ksau-hs.edu.sa